We are committed to providing our customers with the best possible shopping experience. If you are not satisfied with your purchase for any reason, you may return it for a full refund within 30 days of purchase.
To return an item:
- Contact us for a return authorization number (RAN).
- Pack the item securely in its original packaging, if possible.
- Include the RAN and a copy of your receipt in the package.
- Ship the package to the address we provide you.
Once we receive your returned item, we will process your refund within 5 business days.
Refund amounts:
- You will receive a full refund for the purchase price of the item, excluding any shipping and handling charges.
- If you return an item that was purchased with a discount or promotion, you will receive a refund for the discounted price.
- If you return an item that is damaged or defective, you may receive a partial refund or no refund at all.
Return shipping costs:
- Return shipping costs are the responsibility of the customer.
- However, if you are returning an item that is damaged or defective, we will reimburse you for the return shipping costs.
Items that cannot be returned:
- Items that have been opened or used cannot be returned.
- Items that are custom-made or personalized cannot be returned.
- Items that are on sale or clearance cannot be returned.
Contact
If you have any questions about this Policy, You can contact us:
- By email: contact@vapeboxstore.com
- By visiting this page on our website: https://vapeboxstore.com/contact-us/
- By phone number: +20 102 003 8154